Policy

REFUND POLICY 

All pots, designs, and photography are done by Madison Salsgiver. While I try to the best of my ability to capture multiple accurate photos of each pot, some variations in color might be present. Each piece is hand thrown, carved, glazed, and photographed by one person. Each piece won't be "perfect" and shouldn't be compared to a robotically manufactured mug you might get at Target, but seen as a unique HANDmade work of art you can actually use. 

Due to the handmade and unique qualities of each pot, returns or replacements of any product cannot be offered, so please consider each purchase carefully. 

Functionality of all my work is of utmost importance to me. If you notice a leak, crack, or other defect that affects the functionality of your pot, that wasn't an aesthetic defect pointed out in the pot's description within the week of your pot being delivered, please contact me by going to "Contact Us" in the drop down menu on our website. I will determine the situation based on information provided and will issue a full refund if warranted. 

DOMESTIC AND INTERNATIONAL SHIPPING 

Alpenglow Pottery packages each piece carefully with re-used materials whenever possible, and we take extra care to ensure your new pieces arrive safely to their new home.

Shipping charges are calculated based on the size and weight of each package, as well as its destination.  If you created more than one order going to the same address I will consolidate pots into one box and refund the extra shipping charges.

Orders will be shipped usually within 3 days, but could take longer based on other factors that will be announced as they arise, on the shop’s instagram account.   

If your item(s) arrive damaged, I recommend filing a claim immediately. You should keep the damaged item and the box it was shipped in - as sometimes shipping providers require physical evidence before a refund can be issued. If you would like to reorder, please send me an email with all of that information to
hello@alpenglowpots.com.

The buyer is responsible for any import fees, customs duties, and taxes. Alpenglow Pottery is not responsible for any delays due to customs clearance.  Please ensure you are aware of any extra costs associated with purchasing pots from outside your country.